Your Privacy Matters

PRIVACY POLICY

How Pillar HVAC collects, uses, and protects your personal information.

Effective Date: July 18, 2026  |  Last Updated: July 18, 2026

Pillar HVAC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that information.

By using our website at https://www.pillarhvac.com or submitting a form, you agree to the practices described in this policy.

1. What Personal Information We Collect

We collect the following types of personal information when you interact with us through our website, forms, phone calls, or SMS communications:

  • Contact Information: Full name, email address, phone number, and mailing address
  • Service Request Details: Type of HVAC service needed, property type, preferred service dates, and additional project details you provide
  • Communication Records: Records of phone calls, emails, text messages (SMS), and form submissions
  • Device & Usage Data: IP address, browser type, operating system, pages visited, referring URLs, and browsing behavior on our website (collected via cookies and analytics tools)
  • SMS Consent Data: Your opt-in consent status for receiving SMS messages from Pillar HVAC

2. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • Responding to Service Requests: To contact you about your quote request, schedule appointments, and provide HVAC services
  • Customer Communication: To send appointment reminders, service updates, order alerts, and account notifications via phone, email, or SMS
  • Service Improvement: To improve our website, services, and customer experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Safety & Security: To protect against fraud, unauthorized transactions, and other liabilities

3. Who We Share Your Personal Information With

We may share your personal information with the following parties, only to the extent necessary to provide our services:

  • Service Providers: Trusted third-party vendors who assist us with website hosting, analytics, scheduling software, and email/SMS delivery (e.g., Firebase, Google Analytics)
  • Legal Authorities: When required by law, regulation, subpoena, or court order
  • Business Transfers: In connection with a merger, acquisition, or sale of company assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

📱 SMS Consent & Data Sharing: SMS consent and phone numbers collected for the purpose of SMS messaging are not shared with third parties or affiliates for marketing purposes. Your SMS opt-in data is used exclusively to send you messages related to your HVAC service requests, appointment reminders, and account notifications from Pillar HVAC.

4. SMS/Text Messaging Policy

By opting into SMS communications from Pillar HVAC (by checking the SMS consent checkbox on our web forms or by texting us), you agree to receive text messages from us. These messages may include:

  • Appointment reminders and confirmations
  • Service updates and order alerts
  • Account notifications
  • Responses to your inquiries

Messaging frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

You can opt out at any time by texting STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from Pillar HVAC.

For assistance, text HELP or visit our website at https://www.pillarhvac.com, or call us at +1 (516) 620-9306.

5. Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website performance and user experience

You can manage cookie preferences through your browser settings. Disabling cookies may limit some website functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmitted via our website
  • Secure storage of data through Firebase and other encrypted cloud services
  • Access controls that limit employee access to personal information

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Opt out of marketing communications, including SMS messages

To exercise these rights, contact us at info@pillarhvac.com or call +1 (516) 620-9306.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: