Legal Information

TERMS & CONDITIONS

Terms of Service and SMS messaging policies for Pillar HVAC.

Effective Date: July 18, 2026  |  Last Updated: July 18, 2026

Welcome to Pillar HVAC ("Company," "we," "us," or "our"). By accessing or using our website at https://www.pillarhvac.com or engaging with our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing our website, submitting a form, or communicating with us via phone, email, or SMS, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our website or services.

2. Services

Pillar HVAC provides residential and commercial HVAC services in the New York area, including but not limited to:

  • AC repair, installation, and maintenance
  • Heating and furnace service
  • Heat pump installation
  • Boiler services
  • 24/7 emergency HVAC repair
  • Preventive maintenance plans

All services are subject to availability and local regulations. Service estimates provided through our website are not binding and may change upon on-site assessment.

3. SMS Terms of Service

📱 SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Pillar HVAC. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.pillarhvac.com/privacy. Message HELP for help. Reply STOP to any message to opt out.

3.1 Types of Messages

When you opt in to receive SMS messages from Pillar HVAC, you may receive the following types of messages:

  • Appointment reminders and confirmations
  • Service updates and order alerts
  • Account notifications
  • Responses to your inquiries and conversations

3.2 Messaging Frequency

Messaging frequency may vary. The number of messages you receive depends on your interactions with Pillar HVAC, including service appointments, inquiries, and account activity.

3.3 Message & Data Rates

Message and data rates may apply. Standard messaging and data rates from your mobile carrier apply to all SMS messages sent and received. Contact your carrier for details about your plan.

3.4 Opting Out

To opt out at any time, text STOP. You may opt out of receiving SMS messages from Pillar HVAC at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us.

3.5 Getting Help

For assistance, text HELP or visit our website at https://www.pillarhvac.com, or call us at +1 (516) 620-9306.

3.6 Privacy & Data Sharing

Visit https://www.pillarhvac.com/privacy for our privacy policy and https://www.pillarhvac.com/terms for Terms of Service.

SMS consent and phone numbers collected for SMS are not shared with third parties or affiliates for marketing purposes.

4. Website Use

You agree to use our website only for lawful purposes. You may not:

  • Submit false, misleading, or fraudulent information through our forms
  • Interfere with or disrupt the website or servers
  • Attempt to gain unauthorized access to any part of the website
  • Use the website to transmit viruses, malware, or harmful code
  • Reproduce, distribute, or modify any content without our written permission

5. Quote Requests & Service Agreements

Quote requests submitted through our website are non-binding inquiries. A formal service agreement is established only after a Pillar HVAC representative has assessed your needs and you have accepted a written estimate.

Pricing is subject to change based on the scope of work, materials required, and on-site conditions.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Pillar HVAC and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any content without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Pillar HVAC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use or inability to use our website
  • Any errors, inaccuracies, or omissions in website content
  • Any unauthorized access to or alteration of your data
  • Any interruption or cessation of service

8. Disclaimer of Warranties

Our website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

9. Indemnification

You agree to indemnify and hold harmless Pillar HVAC, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website or violation of these Terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Nassau County, New York.

11. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms and Conditions, please contact us: